Policies
Terms and Conditions
These terms and conditions govern the use of services and purchases provided by Sirienna Limited (hereinafter referred to as “the Company”). By using our website or purchasing our products, which include but are not limited to custom-designed fantasy mugs, shirts, blankets, and pillows, you agree to comply with and be bound by the following terms.
1. Products
Sirienna Limited and website OracleGuardians.com offers a selection of fantasy-themed products that are crafted on-demand. Due to the nature of our print-on-demand model, some products may vary slightly from the images displayed on the website, especially in color or material texture. By purchasing, you accept these potential variations as part of the customization process.
2. Ordering and Payment
Orders placed on our website are confirmed upon receipt of payment. We accept various payment methods, and full payment must be completed before processing your order. Once an order is placed, it cannot be modified or canceled due to the customized nature of our products.
3. Return and Refund Policy
Our print-on-demand items are produced specifically for each order, so returns are only accepted if the product arrives damaged or defective. Please note that returns or exchanges are not available for reasons such as incorrect size selection, color preferences, or general dissatisfaction. For damages or defects, contact us within 14 days of receiving the product to arrange for a replacement or refund.
4. Product Availability and Changes
We may modify, update, or discontinue any product without prior notice. If an ordered item is discontinued before shipment, you will be notified and given the option of a similar replacement or a full refund.
5. Care Instructions
Proper care for your custom-designed items is essential for longevity. Each product comes with specific care instructions, which must be followed to prevent fading or damage. The Company is not liable for any damage that results from misuse or improper care.
6. Liability Disclaimer
Sirienna Limited will not be liable for any direct or indirect damages, injuries, or losses resulting from the use or misuse of our products. By purchasing, you accept full responsibility for the appropriate use of each product.
7. Intellectual Property
All content and materials, including but not limited to fantasy designs, logos, text, and images, are the exclusive property of Sirienna Limited and trademark Oracle Guardians, Trade Mark No: UK00004056528. These materials may not be copied, reproduced, or distributed without our prior written consent.
8. Customization and Color Disclaimer
Due to display settings on individual devices, we cannot guarantee that colors seen on screen will match the exact colors of the finished product. By purchasing, you acknowledge that minor color variations are not grounds for a return or refund.
9. Age Requirement
By purchasing from our site, you confirm that you are at least the age of majority in your state or province of residence, or you have provided consent for any dependents to use our site.
10. Contact Information
For any questions regarding these terms and conditions, please contact us at oracle@oracleguardians.com
SECTION 1 – PRODUCTS
Sirienna Limited offers a unique selection of fantasy-inspired products, including but not limited to drinkware, clothing, home and living products, all crafted through a print-on-demand model. Please note that some minor variations in color or design may occur, as each item is custom-made to order. These minor discrepancies are part of the production process and not considered defects.
SECTION 2 – ORDERING AND PAYMENT
Orders placed on our website are confirmed upon receipt of payment. We accept various payment methods, and full payment is required before processing your order. Due to the personalized nature of our products, once an order is placed, it cannot be modified or canceled.
SECTION 3 – RETURN AND REFUND POLICY
As our products are print-on-demand, returns are only accepted if the item arrives damaged or defective. We do not offer returns or refunds for issues such as incorrect sizing, color preferences, or other reasons unrelated to product quality. In case of damage, please contact us within 14 days of receipt to arrange a replacement or refund.
SECTION 4 – PRODUCT AVAILABILITY AND CHANGES
We reserve the right to modify, update, or discontinue any product without prior notice. If a product you ordered is discontinued before shipment, you will be notified and given the option of a similar replacement or a full refund.
SECTION 5 – CARE INSTRUCTIONS
Proper care is essential for all customized products. Each item comes with specific care instructions, which must be followed to maintain quality. The Company is not responsible for any damage resulting from misuse or improper care.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. At our discretion, we may limit or cancel quantities purchased per person, household, or order. Restrictions may apply to orders made under the same customer account, using the same credit card, and/or using the same billing or shipping address. If an order is changed or canceled, we will notify you using the contact information provided. You agree to provide accurate and up-to-date purchase and account information for all transactions. This includes promptly updating your email, credit card details, and billing address as necessary.
SECTION 7 – LIABILITY DISCLAIMER
Sirienna Limited shall not be liable for any direct or indirect damages, injuries, or losses resulting from the use or misuse of our products. You agree that you are purchasing our products for their intended, reasonable use and that any unusual or unintended uses may result in damage or injury for which the Company is not responsible.
SECTION 8 – INTELLECTUAL PROPERTY
All content, including designs, text, images, logos, and product descriptions, is the exclusive property of Sirienna Limited. These materials may not be copied, distributed, or reproduced without our written consent.
SECTION 9 – CUSTOMIZATION AND COLOR DISCLAIMER
Due to display variations across devices, colors seen on your screen may differ slightly from the actual product. By purchasing, you acknowledge that these color variations are not considered defects and are not grounds for a refund.
SECTION 10 – AGE REQUIREMENT
By agreeing to these terms, you confirm that you are at least the age of majority in your state or province of residence, or you have provided consent for any dependents to use our site.
SECTION 11 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We aim to provide accurate and up-to-date information on our website. However, occasional errors in product descriptions, pricing, or availability may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any of the information is inaccurate at any time, without prior notice (including after you have submitted your order). It is your responsibility to monitor changes to our site, as the information may be updated periodically.
SECTION 12 – PROHIBITED USES
You are prohibited from using our website or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any laws or regulations; (d) to infringe upon our intellectual property rights or the rights of others; (e) to transmit viruses or any code that could harm the functionality of the website; or (f) to misrepresent yourself or your identity. Any breach may result in immediate termination of access to our services and legal action where applicable.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, secure, or error-free. We cannot warrant that the results obtained from using our products will meet specific expectations, especially given their customizable nature. All products and services are provided “as is” and “as available.” Sirienna Limited will not be liable for any injury, loss, or damages resulting from the use of our products, including indirect or consequential damages, to the maximum extent permitted by law.
SECTION 14 – CARE FOR SPECIALTY ITEMS
Due to the nature of our custom designs on products such as mugs, shirts, and blankets, we provide care instructions with each item. Our fantasy-themed designs often use high-quality, sensitive printing processes; therefore, failure to follow provided care guidelines may result in fading, peeling, or damage. The Company assumes no responsibility for damage resulting from neglect or improper care.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Sirienna Limited, its employees, affiliates, and service providers from any claims or demands, including attorney fees, due to or arising from your violation of these Terms of Service or your misuse of our products.
SECTION 16 – THIRD-PARTY LINKS AND TOOLS
Our website may provide links to third-party sites or access to third-party tools. We do not monitor, endorse, or control third-party tools and assume no liability for any damages or issues arising from their use. It is your responsibility to read third-party terms and policies before engaging with their services.
SECTION 17 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit feedback, ideas, or suggestions for improving our products or services, we may use these submissions without obligation to compensate you. Comments deemed offensive, defamatory, or unlawful may be removed at our discretion, and you remain solely responsible for the content you submit.
SECTION 18 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy, which can be viewed on our website.
SECTION 19 – RETURN OF CUSTOMIZED ITEMS
Due to the personalized nature of our fantasy designs and print-on-demand model, all products are final sale unless damaged or defective upon arrival. We do not accept returns for reasons such as change of mind or incorrect size selection. We encourage you to check sizing charts and product descriptions carefully before ordering.
SECTION 20 – PRIVACY POLICY AND COOKIE USE
Our website may use cookies to improve user experience, display personalized content, and analyze traffic. By using our site, you consent to our use of cookies. Full details of how we handle your personal data are in our Privacy Policy.
SECTION 21 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace these Terms of Service at any time by posting changes on our website. It is your responsibility to review the Terms periodically. Continued use of the site after changes constitutes acceptance of those changes.
SECTION 22 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at oracle@oracleguardians.com.